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Returns policy

Returns of faulty or damaged goods

If you find a fault with the goods received please contact us within 24 hours of receipt.

Returns of purchases sent in error

If you realize within 30 days that we have sent you the wrong goods, we will offer a replacement or full refund. In both cases, we will refund the costs incurred for returning the goods to us.

Unwanted goods

It is your right as a consumer to cancel your order within seven days of receipt. You will incur the cost of return postage to Rowan Tree Publishing. All other monies due back to you will be returned within 30 days from the cancellation date, on the provision that the goods are returned in the condition in which they are received.

If we have not received our goods back within that time, then we will deduct the cost to us of retrieving our goods from you.

We will not accept back goods that have been used under any circumstances.